SAN FRANCISCO, Dec. 10, 2025 (GLOBE NEWSWIRE) -- Outset, the most advanced AI-moderated research platform delivering the scale and speed of a survey with the depth of a live interview, today announced a Series B funding round of $30 million, bringing total funding to $51 million. The round was led by Radical Ventures, with participation from M12, Microsoft's Venture Fund, as well as previous investors Y Combinator, Adverb Ventures, and 8VC.

This new round, which comes just six months following the Series A, will both allow Outset to go even deeper on the foundation that brought the company to this moment and extend that expertise into a new category by launching the world's first AI-native Customer Experience Management platform. This will take the research method they have pioneered beyond standalone studies and into every touchpoint of the customer journey, replacing static, multiple-choice feedback with contextual, real-time conversations that surface what customers need.

For more than a decade, Customer Experience Management has been defined by platforms like Qualtrics and Medallia, which helped companies measure customer sentiment across touchpoints - often through NPS, CSAT, Customer Effort Scores, and other multiple-choice metrics. But these metrics have become increasingly limited in what they can reveal. Dashboards show what the score is, but rarely why it happened. Attempts to layer in qualitative insight have been slow, unscalable, or too superficial to inform product and experience decisions.

Outset replaces ...