NEW YORK, Dec. 17, 2025 (GLOBE NEWSWIRE) -- Untapped Solutions, the mission-aligned CRM transforming how nonprofits, government agencies, and employers serve communities, today announced a $515,000 mission-driven investment from the Richard King Mellon Foundation. This investment will accelerate development and deployment of Untapped Solutions' redesigned, AI-powered platform, and support its rapidly expanding national footprint across nonprofits, jails, and workforce agencies.

Untapped Solutions helps human services organizations modernize case management, automate workflows, and measure real outcomes. Its AI-powered CRM and workforce platform is built for nonprofits, by nonprofits, to provide an intuitive, data-driven and deeply human solution for simplifying the complex daily realities of social impact work. On average, frontline case managers using Untapped save 8–12 hours per week by automating routine documentation, follow-ups, and reporting tasks.

New AI agents included in the recently redesigned and relaunched platform do not replace caseworkers, but will continue to extend their capacity for person-centered, relational work that drives real outcomes. The AI caseworker technology automates client referrals, follow-ups and progress tracking, freeing resources and valuable time for staff to focus on people, not paperwork. In addition to empowering caseworkers, a new AI Life Assistant for community users helps justice-impacted, homeless, youth, and ...