ServiceNow, Inc. (NYSE:NOW) shares climbed in Wednesday’s premarket trading, extending the gains recorded in the previous session.

On Tuesday, the company disclosed that it is developing the industry’s first inter-carrier operational model with NTT DOCOMO and Starhub, Ltd. (OTC:SRHBF).

This collaboration aims to help carriers identify and resolve roaming issues more quickly, enabling more reliable connectivity for travelers worldwide.

Details

This initiative is expected to streamline operations between carriers, reducing delays in issue reporting and enhancing customer experience.

The companies are targeting a commercial launch for the second half of the year, focusing on improving service quality for international travelers.

The collaboration reflects a significant step toward creating a standardized operational model that leverages the ServiceNow AI Platform.

By automating remote maintenance tasks and coordinating roaming fault resolutions in real-time, the partnership aims to deliver better visibility and faster recovery for carriers and their customers.

Executive Commentary

Akihiro Hikuma, senior vice president, executive general manager of network division at NTT DOCOMO, said, “By ...