Concentrix Corp. (NASDAQ:CNXC) shares plunged Tuesday after the customer experience firm delivered a mixed fiscal first-quarter report, with an earnings miss and softer-than-expected second-quarter guidance overshadowing a modest revenue beat.

Concentrix reported quarterly adjusted earnings of $2.61 per share, which missed the Street estimate of $2.65.

Quarterly revenue was $2.500 billion, up by 5.4% year-over-year (Y/Y), above the analyst consensus estimate of $2.492 billion.

Quarterly revenue grew 1.9% Y/Y on a constant-currency basis.

Concentrix generates revenue by delivering technology-driven customer experience services that help companies manage and enhance their customer interactions.

The company provides digital customer support, technical assistance, sales and marketing services, back-office operations, and data analytics for clients in industries such as technology, financial services, and retail.

Profits And Margins

The quarterly adjusted operating income declined 8.2% to $295.0 million. The margin contracted from 13.6% ...